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Delivery & Refunds

                                                                                                    ORDER BY 2.00pm,AND DELIVERY WILL BE WITHIN 48 HOURS.

                                                                 ORDER BY 2.00pm FRIDAY FOR DELIVERY SATURDAY ONLY.


PRE-CHRISTMAS DELIVERY SCHEDULE FOR 2018

Orders for FRESH items -- last posting day will be Thursday 20th December for delivery Friday 21st

Orders for AMBIENT items--last posting day will be Friday 21st December for delivery Monday 24th December

POST CHRISTMAS DELIVERIES

Orders for FRESH items can be dispatched Thursday 27th December for delivery Friday 28th December

Orders for AMBIENT items can be dispatched Friday 28th December for delivery Monday 31st December.

Orders received after Friday 28th will be dispatched on Wednesday 2nd January.


                                                          

                                                                                                                                        


Our new Predict system means that our couriers can provide all customers with a 1 hour delivery window, and also the ability to track,change delivery day or delivery address as needed,this will be sent as either a SMS (text ) message,or email depending on the information given on the provided.

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Please be aware that all chilled items are packed in a cool bag or box with the addition of ice packs which will keep the products nice and cold for up to 30 hours.

If you require chilled items for a specific day please add your preferred delivery day in the Comments section when checking out your order and we will ensure that your goods are only dispatched the night before,to avoid any mishap to your items,this way your delivery will arrive nice and cool.

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                                                                             DELIVERY CHARGES 

 We know this is the worst bit about mail order but we try and keep our charges as low as we can and try and use recycled packaging wherever possible which keeps costs down and means we dont have to pass them onto you.


 FREE DELIVERY ALL ORDERS OVER £35 DELIVERED MONDAY TO FRIDAY ( UK Mainland only ) 

ORDERS UNDER £35 , THERE IS A £5.50 DELIVERY CHARGE 

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FREE DELIVERY ON ALL ORDERS OVER £50 DELIVERED SATURDAY 

ORDERS UNDER £50,THERE IS A £12.00 DELIVERY CHARGE 


PLEASE CHOOSE YOUR PREFERRED OPTION WHEN CHECKING OUT 


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 Delivery for the Highlands of Scotland ( not islands ) is £10.00 flat rate.Please click the Flat Rate delivery when checking out **Please note that this is now a TWO day service**


For Northern Ireland and the Republic of Ireland please call our office for a best price quote. 


For orders placed after 2.00 pm Monday to Thursday we will do our best to deliver next day but cannot always guarantee this.CHRISTMAS PERIOD DELIVERIES WILL BE WITHIN 48 HOURS

All orders received after 2.00 pm on Thursdays will be dispatched the following Monday for Tuesday delivery this is to avoid damage to goods being left all weekend in delivery warehouses.

Orders for Saturday delivery need to be placed by Friday 2.00pm latest.



Orders are usually dispatched on the same day as receipt for next day delivery  but if  there is a delay for any reason we will contact you.


Our couriers usually require a signature but are happy to leave  goods in a secure place of your choice should you be out, please let us know when you place your order.


Refunds.
We dont really have a refunds policy so if you need a refund for any reason please contact us by phone or email and we will happily sort out your  problem.


 

 
 


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