We use cookies to ensure full functionality of our website. If you continue we will assume that you are happy to receive all cookies on this website.

Delivery & Refunds

                                                                                                     

CHRISTMAS 2017

PLEASE ORDER BY 12.00 PM FRIDAY 22ND IF YOU REQUIRE SATURDAY 23rd DELIVERY .

WE WILL BE ABLE TO DISPATCH ORDERS ON WEDNESDAY 27th, THURSDAY 28th AND FRIDAY 29th IN TIME FOR NEW YEARS CELEBRATIONS 

 ORDER BY 2.00pm FOR NEXT DAY DELIVERY              


Our new Predict system means that our couriers can provide all customers with a 1 hour delivery window, and also the ability to track ,change delivery day or delivery address as needed ,this will be sent as either a SMS (text ) message ,or email depending on the information given on the order. 

...........................................

Please be aware that all chilled items are packed in a cool bag or box with the addition of ice packs which will keep the products nice and cold for up to 30 hours.

If you require chilled items for a specific day please add your preferred delivery day in the Comments section when checking out your order and we will ensure that your goods are only dispatched the night before ,to avoid any mishap to your items , this way your delivery will arrive nice and cool .

............................................

                                                                             DELIVERY CHARGES 

 We know this is the worst bit about mail order but we try and keep our charges as low as we can and try and use recycled packaging wherever possible which keeps costs down and means we dont have to pass them onto you.


 FREE DELIVERY ALL ORDERS OVER £35 DELIVERED MONDAY TO FRIDAY ( UK Mainland only ) 

ORDERS UNDER £35 , £5.50 DELIVERY CHARGE 

.............................................

FREE DELIVERY ON ALL ORDERS OVER £50 DELIVERED SATURDAY 

ORDERS UNDER £50 ,£10.80 DELIVERY CHARGE 


PLEASE CHOOSE YOUR PREFERRED OPTION WHEN CHECKING OUT 


...........................................


 Delivery for the Highlands of Scotland ( not islands ) is £10.00 flat rate.Please click the Flat Rate delivery when checking out **Please note that this is now a TWO day service**


For Northern Ireland and the Republic of Ireland please call our office for a best price quote. 


For orders placed after 2.00 pm Monday to Thursday we will do our best to deliver next day but cannot always guarantee this.

All orders received after 2.00 pm on Thursdays will be dispatched the following Monday for Tuesday delivery this is to avoid damage to goods being left all weekend in delivery warehouses.

Orders for Saturday delivery need to be placed by Friday 2.00pm latest.



Orders are usually dispatched on the same day as receipt for next day delivery  but if  there is a delay for any reason we will contact you.


Our couriers usually require a signature but are happy to leave  goods in a secure place of your choice should you be out, please let us know when you place your order.


Refunds.
We dont really have a refunds policy so if you need a refund for any reason please contact us by phone or email and we will happily sort out your  problem.


 

 
 


Loading...